We're Hiring: Database Administrator

Published on June 9, 2025

Job Title: Database Administrator

Reports to: Director of Operations

Job Status/Salary: $65,000 to $70,000; Full-Time Exempt

Beyond Hunger is harnessing the power of communities to end hunger. An award-winning direct service agency (formerly Oak Park River Forest Food Pantry), we serve 13 zip codes on the West Side of Chicago and surrounding suburbs. Last year, we provided critical food assistance and programming to over 65,000 individuals. Our energetic and fulfilling work environment is supported by a cash budget of $2.8M, 19 full-time staff members, 5 part-time staff, over 1,300 active volunteers—and possibly you.

We are seeking someone as passionate as we are about ending hunger. Someone who is obsessive about data integrity and understands how critical it is for measuring impact. A systems-lover who sees technical support as a tool for strengthening impact. The Database Administrator is responsible for the oversight, development, and maintenance of Beyond Hunger's Salesforce database. This role supports organization-wide systems, which may include donor data and program data, as well as tasks associated with streamlining processes. The position works closely with the Director of Operations to ensure the best solutions to support the continued growth of the agency's operations and technical infrastructure while also building capacity to scale. If you are a mission-driven, results-oriented team player with attention to detail and willingness to learn new systems, this position is for you.

POSITION TITLE: Database Administrator 

REPORTS TO: Director of Operations 

DURATION: Full-Time, Permanent  

To apply: Send cover letter, resume and salary requirements to sheila@gobeyondhunger.org.

Responsibilities:

Data Management

  • Maintain and improve the day-to-day Salesforce configuration, user interface, reports, and provide staff training.
    • Provide administration and support of the Salesforce database including, but not limited to, user setup, profiles and roles, customization of objects and fields, page layouts, and data backups with weekly exports.
    • Work closely with staff to maintain a clean and well-organized database by ensuring the integrity of data inputs, creating protocols and procedures, keeping staff trained, and cleaning data and duplicates regularly.
  • Manage Salesforce case requests ensuring submitted requests are resolved effectively.
  • Develop or customize reports and dashboards for various teams and purposes.
    • Support Grant Writer with data for proposals and reporting.
    • Assist and collaborate with creating the agency's annual Summary Facts.
  • Assist program managers with their reporting needs. Stay current with Salesforce releases and corresponding documentation, providing new functionalities and solutions as needed. Train staff on utilizing new features.
  • Provide best practices and tips on Salesforce usage.

Process Management and Improvement

  • Lead agency-wide assessments and modifications.
    • Create and maintain end-user documentation, including internal processes.
    • Review program needs and recommend process improvements.
    • Work with outside Salesforce consultant on implementing changes as needed.
  • Project manage technical changes across platforms.
    • Support Director of Operations in exploration of software capabilities and enhancements to streamline processes and potential integration with other platforms (i.e., accounting software).
    • Perform analysis to determine agency/staff needs and next steps including research and testing to develop best approach to implement new processes/procedures while mitigating foreseeable challenges.
    • Document any new technical policies, processes, and procedures.
  • Support, manage, and maintain the use of third-party apps, including researching possible new apps/software and potential integration with other platforms (i.e., Salesforce, GiveSmart, JAMF, etc.)
    • Work directly with vendors on app integrations and tech support.

Technical Support

  • Maintain detailed inventory of agency technology and equipment.
  • Coordinate the procurement of hardware and equipment.
  • Assist in the technical onboarding and offboarding of employees.
  • Manage and maintain agency technology and equipment updates.
  • Develop and lead staff training on new systems and tools.
  • Coordinate with IT vendor to resolve support tickets.
  • Lead new technical support projects as requested.

Qualifications

  • Bachelor's degree in a related discipline.
  • 2-3 years' experience in similar role related to Salesforce (or a comparable CRM).
  • Detail-oriented with strong time-management skills, sound judgement, demonstrated ability to prioritize tasks, organize information, and work independently.
  • Proficiency with Microsoft Office applications, including Excel (the use of pivot tables and basic formulas), PowerPoint, Word, and SharePoint.
  • Ability to manage multiple projects concurrently and prioritize tasks effectively.
  • Strong understanding of data management and data integrity best practices.
  • Proficient with computers and technical systems, hardware/software, troubleshooting, and IT support.
  • Strong diagnostic and problem-solving skills.
  • Ability to develop and maintain effective working relationships with others and display diplomatic and strong verbal and written communication skills with colleagues, vendors, and other stakeholders.
  • Committed to the mission of ending hunger.
  • Ability to handle confidential matters with the utmost integrity.
  • Able to work well under pressure, meet deadlines, manage multiple projects, and prioritize competing responsibilities. 
  • Strong ability to think critically, identify inefficiencies, and implement solutions.

To be successful as a member of the Beyond Hunger Team, you will have:

  • Commitment to the vision and mission of Beyond Hunger as an anti-racist social services organization.
  • Cultural responsiveness and alignment with our values and commitment to diversity, equity, and inclusion.
  • Strong relationship-building skills, high ethical standards, discretion, respectfulness, and tact.
  • Enthusiasm to contribute to a positive working culture at the agency.
  • Engage with coworkers and stakeholders through effective and honest communication.
  • Commitment to collaboration across the organization.

Environment and Benefits:

  • Flexible Work Hours: Ability to work remotely when needed and schedule your own work hours within parameters that meet agency needs.
  • Learning Benefits: Beyond Hunger highly values and partially funds staff professional development.
  • Paid Time Off: 15 vacation days (after 6 months), 5 sick days, plus 12 paid holidays per year (some holidays are flexible).
  • Health Care and Retirement: Health, Dental and Simple IRA.
  • Multi-Level Work Area: Administrative offices/workspaces not fully accessible to the mobility-impaired.
  • Workplace is a smoke- and drug-free environment.
  • Equal Opportunity Employer seeking to build a more equitable and inclusive world.
  • All employees must show proof of being fully vaccinated against COVID-19 which includes the recommended CDC booster.

Beyond Hunger's Core Values:

  • Respect: We will adopt positive and asset-based orientations and practices.
  • Equity: Racial inequities drive hunger and must be addressed within and by our organization. By recognizing layered racial, social, and economic inequities we will enhances access to nutritious food for disproportionally affected people.
  • Accountability: We are committed to continual improvement. We recognize that learning is constant and must be prioritized. Therefore, we will persist in assessing the impact of our work and implementing best practices while focusing on core strengths.
  • Community: We deepen the impact of our work by building an inclusive community -- solving hunger in partnership with volunteers, donors, residents, and, importantly, individuals who understand our impact because they personally have been affected by it.